Refund policy

Last updated: 4 November 2026

Products made to order

All U. P. Originals products are made to order for a specific school, student association or other organisation, and many are personalised, for example with the organisation's logo or the customer's initials. Production starts only after the order has been placed.

Because the products are made to the specifications of the customer or the organisation, they are excluded from the 14-day right of withdrawal for distance contracts (Article 16(c) of Directive 2011/83/EU). We therefore cannot accept returns or exchanges because of a change of mind or the wrong size. Please check the size guide on the product page before ordering. Our pieces have an oversized fit, so if you are unsure, we recommend sizing down.

Cancelling an order

If you wish to cancel or change your order, contact us as soon as possible at contact@up-originals.com. We can cancel the order and refund it in full as long as production has not started. Once production has started, the order can no longer be cancelled.

Defective, damaged or incorrect products

If your product is defective, has been damaged in transit or is not what you ordered, please contact us as soon as possible, preferably within 14 days of receiving it, at contact@up-originals.com. Include your order number and a photo of the problem. We will send you a replacement or refund the product. If we ask you to send the item back, we will cover the return shipping cost.

This policy does not affect your statutory rights concerning defective products.

Refunds

Approved refunds are made to the original payment method within 14 days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your account.

Contact

UAB U. P. Originals (company code 307414747)
Raudondvario pl. 93, 47184 Kaunas, Lithuania
contact@up-originals.com